Privacy Notice

Last Updated: May 24th, 2018

At ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://calilo.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ.

Data Controller

ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Calilo Ios “ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ”
Papas
840 01, Ios, Cyclades
GR

The User may contact our Data Protection Officer:

Data Protection Officer
reservations@calilo.com

Data Processor

WebHotelier operates this booking system on behalf of ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ and is committed to protecting the privacy of the users of this system. WebHotelier is:

Revplus Hellas S.A.
5th Km Rhodou-Lindou Ave.
851 00, Rhodes
Greece

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Ltd.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited quarterly by Sectigo Limited.

The User may contact WebHotelier's Data Protection Officer:

Data Protection Officer
dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ;
to pass on your financial details to ΧΑΜΟΓΕΛΑ ΙΟΣ ΜΟΝ ΕΠΕ and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User's Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Privacy Statement – Calilo Hotel

Welcome to Calilo Hotel’s Privacy Statement

Welcome to our website www.calilo.com. This Privacy Statement aims to explain the types of information we collect, how we use it, and how the use of this information can enhance your experience at Calilo Hotel (hereinafter referred to as the “Premises”) and your digital interaction with our website. Our mission is to consistently exceed our guests’ expectations by providing exceptional products and services. We strive to create a personalized experience, responsibly using the information you entrust us with.

Calilo Hotel is committed to respecting your privacy and adhering to the principles and obligations outlined under the European Union General Data Protection Regulation (EU GDPR) and Greek Law 4624/2019, which implements the GDPR in Greece. We encourage you to read this Privacy Statement to make informed decisions about how your personal data is processed.

1. Who We Are

Calilo Hotel is a luxury destination dedicated to offering exceptional guest experiences.

Contact Details:

Head Office: Papas Beach, Kalamos

City, Postal Code, Country: Ios, Cyclades, Greece, 84001

Telephone: +30 22864 40740, +30 6970974087

Email: info@calilo.com

Calilo Hotel is the Data Controller of your personal data collected via this website or during your stay unless another Data Controller is explicitly stated.

2. Collection of Personal Data

We collect personal data through various means to enhance your experience. Personal data is collected lawfully, fairly, and transparently, with your knowledge and consent where required.

Types of Data Collected:

Identity Data: Name, surname, passport/ID details, and visa information.

Demographic Data: Date/place of birth, gender, nationality, language preference.

Contact Data: Postal address, email, and telephone numbers.

Family Data: Names and ages of children or travel companions.

Financial and Travel Data: Credit/debit card details, billing information, travel itinerary.

Social Media Data: Social media handles, profile information, and publicly available data.

Lifestyle Data: Preferences, prior stays, hobbies, and dietary requirements.

Health Data: Information for activity participation or special accommodations (processed only with explicit consent and in compliance with GDPR Article 9).

3. How We Collect Personal Data

We collect data through the following channels:

Onsite: During check-in, activity sign-ups, spa bookings, and concierge services.

Online: Via our website, mobile app, newsletters, promotions, and social media interactions.

Third Parties: Travel agents, corporate clients, or business partners.

Events: When attending or organizing events at our Premises.

4. Purpose of Data Processing

Your personal data is processed for the following purposes, based on the lawful grounds outlined in the GDPR:

Performance of a Contract: Reservations, payments, services during your stay.

Compliance with Legal Obligations: Taxation, record-keeping, and regulatory compliance under Greek and EU law.

Legitimate Interests: Improving our services, ensuring security, and market research (while respecting your rights).

Consent: Sending promotional materials and newsletters (with the option to withdraw consent at any time).

5. Transfer of Data

Your data may be shared with:

Service Providers: IT hosting, payment processors, and marketing service providers (under strict data processing agreements).

Legal Authorities: When required by law or in response to lawful requests.

Third-Party Operators: For services requested during your stay.

We ensure that any data transfers outside the EU are protected under the appropriate legal safeguards, including Standard Contractual Clauses (SCCs) or transfers to countries with an adequacy decision by the European Commission.

6. Your Rights Under EU and Greek Data Protection Laws

Under the EU GDPR and Greek Law 4624/2019, you have the right to:

Access: Obtain information about how your data is processed and request copies.

Rectification: Correct inaccurate or incomplete data.

Erasure (Right to be Forgotten): Request deletion of data where legally permissible.

Restriction: Limit data processing under certain conditions.

Data Portability: Receive your data in a structured format for transfer to another provider.

Object: Oppose processing based on legitimate interests or direct marketing.

Withdraw Consent: Revoke consent for processing activities at any time.

To exercise your rights, contact our Data Protection Officer (DPO):

Email: meidanis@luxurios.com

Telephone: +30 6955468666

Supervisory Authority: You may also lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.

7. Data Security

We implement technical and organizational measures in compliance with Article 32 of the GDPR to safeguard personal data, including:

Encryption of sensitive data.

Access controls and staff training.

Regular security assessments.

While no system is entirely secure, we strive to protect your data using industry best practices.

8. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes set out in this Privacy Statement or to comply with legal obligations. Retention periods are determined based on:

Contractual obligations.

Statutory requirements (e.g., tax laws in Greece).

Guest preferences for marketing communications (unless consent is withdrawn).

9. Updates to This Privacy Statement

We may update this statement to reflect changes in legal requirements, business practices, or guest needs. Updates will be posted on our website with the new effective date.

10. Contact Us

For privacy-related inquiries, please contact:

Email: info@calilo.com

Telephone: +30 22864 40740, +30 6970974087

Mailing Address: Papas Beach Kalamos, Ios, Cyclades, 84001

Thank you for choosing Calilo Hotel. We are dedicated to providing you with an exceptional experience while respecting your privacy rights.

Last Updated: November 2025